I was thrilled to have kicked off 2022 by joining Elastic as an Elastician! In my role, I supported some of the largest companies in the world with their Cloud and self-hosted Elasticsearch and Kibana installations, and tackled various other exciting challenges. As an Elastician, I was dedicated to providing top-notch support and solutions to help our clients achieve their business goals. It was an incredible experience that allowed me to enhance my skills and grow both personally and professionally.

I am a senior Subject Matter Expert in the IBM Cloud Databases/Compose domains. I help to triage, identify and resolve customer database issues on a daily basis. Among many technologies, I frequently work with Kubernetes, Terraform, PostgreSQL, MongoDB, Elasticsearch, Redis and etcd.

Some of my daily/weekly duties include:

• On-call rotation (PagerDuty)
• Triage of platform issues based on customer feedback and other diagnostics
• Host maintenance, automated provisioning and upgrades
• Provisioning new production clusters using Terraform
• Internal training and documentation
• Development and operation of internal tooling to segment and notify customers of impactful events
• Root cause analysis (RCA's) for premium customers
• Working with other SRE and dev squads to improve platform reliability

• Compose is a Y-Combinator (S11) backed DBaaS startup which was acquired by IBM in 2015.
• I was originally hired as a Support Engineer, my role was to help customers with all of their database needs. I have consistently gone beyond my role (with the blessing of the founders and other team members) and contributed to the larger platform over the last 2 years and because of that, I have organically moved into an operations/infrastructure/SRE heavy role.
• The current scope of my role (among many other duties) includes servicing PagerDuty alerts and triaging platform issues, host maintenance, provisioning new clusters, assisting customers, fixing bugs, fixing many (many) broken databases and figuring out why they broke.

• Working directly with the EXCO and MANCO teams in the Private Clients division of the Group to maintain the "look and feel" of the brand throughout all activities.
• Custom internal software application to quickly help Relationship Managers generate information documents for their clients.